PROCESSING TIMES ARE UNIQUE TO EACH PRODUCT, PLEASE CHECK THE PRODUCT DESCRIPTION OF YOUR PRODUCT TO CONFIRM WAIT TIME.
PLEASE ALLOW 4-8 WEEKS FOR THE ARRIVAL OF PRE-ORDERS
USPS STANDARD. Delivers in 5-7 business days anywhere in the U.S. after processing, please check the product description for it's unique processing time.
USPS PRIORITY. Delivers in 2 business days anywhere in the U.S. after processing, please check the product description for it's unique processing time.
USPS EXPRESS. Delivers in 1 business day anywhere in the U.S. after processing, please check the product description for it's unique processing time.
DHL INTERNATIONAL. Delivers in 2-6 business days anywhere in world, after processing, please check the product description for it's unique processing time.
MATTE does NOT cover any duties/taxes/customs fees that may incur with international shipments.
HOLIDAY. During the holiday season, shipping delays could occur.
If your package has not arrived within 5-10 days from the confirmed date of shipment, please email us at firstname.lastname@example.org
a MATTE representative will be happy to help you locate your order to ensure it is in route to you!
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at mattebrand. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD at the checkout page.